Kevin G. on Capterra
4 years ago
09/21/2017, 07:57 AM
It's a great company run by great people
Pros: I was asked to give a testimony about Multisoft. I thought that's easy it's a great company run by great people, but then I realized it's really about the team they have.
It simply started with me reaching out to the CEO of Multisoft about some pricing in regards to another software option for our company. The rest is history. He's probably one of the best CEO's I know. He's out front leading the charge. Leading by example both in customer service, sales ability out pacing his own sales team. Even when hurricane Irma devastated southern Florida where he resides and Multisoft is headquartered, he never lost a beat. No power, internet etc. He just kept it moving while are company was in the middle of a prelaunch. Any issues we had were taken care of in a timely matter exceeding our expectations.
The team is amazing! Over 30 years of experience, being worldwide in 4 countries, 5 offices, 60 plus employees with everything stored up in the cloud for security and safety. Speaking of the team. Amazing. It started with the support in regards to the compensation plan integration. Then over to other who's over the top in every way and I swear he never sleeps. They've got Amanda and Jessie just to name a few who are there for product set up and integrations etc.
Cons: Their customer support and help desk is incredible. It took me awhile to accept their system because I'm used to direct emails, but once I listened to him and started using their system everything clicked. Every request I've submitted has been in a timely matter.
In short I live by the principle of under promise and over deliver. Don't meet the customers expectations, but rather exceed it and that's exactly what he has done with his team and company Multisoft. In short to quote an old phrase: YOU GUY'S ROCK!!