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All Platinum Termite & Pest Control
- Home Services
- Staten Island, NY
About this business
ALL PLATINUM PEST CONTROL
Location details
266 Wild Ave, Suite 1000, Staten Island, NY, 10314, United States
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I have no complaints about the technicians or the service itself, but I do have a complaint about the rude and aggressive attitude of Mrs. Katherin when I asked her why she was charging me for the second visit if she had said when I made the quote that it didn't work on the first one. The company offered a second visit free of charge, and I had no problem paying again. However, I was uncomfortable with the lady's attitude and the rude way she responded to me. I consider that this is not the correct way to treat a client.
I have no complaints about the technicians or the service itself, but I do have a complaint about the rude and aggressive attitude of Mrs. Katherin when I asked her why she was charging me for the second visit if she had said when I made the quote that it didn't work on the first one. The company offered a second visit free of charge, and I had no problem paying again. However, I was uncomfortable with the lady's attitude and the rude way she responded to me. I consider that this is not the correct way to treat a client.
Louie arrived to my house, inspected, treated and was gone within an hour. His communication and thoroughness were so appreciated. Would highly recommend All Platinum and ask for Louie!
Business response:
Thanks so much for the 5 star review Courtney, much appreciated for the kind words, we hope you can refer us to others! Have a great day, Courtney!
We had issues with teeny tiny ants over the house. Corie was very pleasant and attentive. He quickly and efficiently sprayed all around the home, paying attention to all the spots that I pointed out to him. He did tell me there would be a two week period when they would come out and that they would start to die out. Very happy with the service.
Business response:
It was a pleasure to work with you Karla and hear such kind words from your experience!
I’m very well pleased with the service. Louis was very professional and well informative. I will recommend the company to others and use again as needed. Thank you!
Business response:
Thanks so much for the 5 star review Ramona, much appreciated for the kind words, we hope you can refer us to others! Have a great day, Ramona!
I wish I could give more stars. Everyone has been great bill is so sweet answering all of our questions and Cathy has taken the time to go over all the details thoroughly and answered questions multiple times when we forgot the answer the fact that they are 24/7 is amazing and very helpful I also love that you can text there number for a answer. We had the pleasure of having max as our exterminator and he is very patient thoughtful and kind he treated our home like it was his own and even recalled each individual room to ans... read more
Business response:
Hello Emily, Thank you for being a great client to work with, we appreciate the great review you left for us. From all of, All Platinum Termite & Pest Control
Kathy really sold me on booking this company and Gabriel did a great job as well! Thank you.
Business response:
Hi Anthony , We can’t thank you enough for the kind words about All Platinum Termite & Pest Control your review means a lot to us and lets us know we’re on the right track!
Louis was great! He came very quickly after my first call and was extremely thorough and answered all my questions. Would recommend!
Business response:
It was a pleasure to work with you Colleen and hear such kind words from your experience!
Lawrence is the best. Very professional and polite. Would highly recommend
Business response:
Thanks so much for the 5 star review Francine, much appreciated for the kind words, we hope you can refer us to others! Have a great day, Francine!
Frequently asked questions about All Platinum Termite & Pest Control
How is All Platinum Termite & Pest Control rated?
All Platinum Termite & Pest Control has a 5 star rating with 1,343 reviews.
When is All Platinum Termite & Pest Control open?
All Platinum Termite & Pest Control is open now. It is open 24/7.